Contact Us

St James Medical Practice

Dr. William A.B. Porter
Malthouse Drive
Dudley
West Midlands
DY1 2BY

Tel: 01384 255387 / 01384 252095
Fax: 01384 242109
Email:

Out of Hours/Emergency Service

6.30pm – 8.00am Monday – Friday, Weekends and Bank Holidays
Tel: 111

Comments or Suggestions

If you would like to make a comment or suggestion for improvement of our service please complete our patient comments / suggestions form at the Surgery and hand in to Reception.

Comments or Suggestions about this website please complete our Website Feedback Form.

Complaints

We welcome your comments and suggestions about the service provided at the practice.  If you are pleased with the services provided or if you are unhappy and feel that there is room for improvement please let us know.  The practice will look into any complaint and respond to you.

How to Complain

Many complaints can be dealt with at the time they arise either by speaking to one of the Doctors or to the Practice Manager. If this is not possible you should put your complaint in writing and send it to Mrs. J Hale, the designated Complaints Officer for the Practice, In her absence the complaint will be dealt with by Dr. Porter.

Who can Complain?

  • The Patient
  • Anyone with the Patient’s consent
  • Anyone on behalf of someone to ill or too old to complain or on behalf of a child.
  • Normally the next of kin where the patient has died.

For further information please view our Complaints Policy and Procedure.

Change of Address

If you change your address or telephone number please let us know immediately so that your medical records can be updated.

Useful Telephone Numbers

Useful Telephone Numbers for other organisations/support for Carers are available here.

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