Appointments

How to make an Appointment

Please call our main switchboard number on Tel: 01384 252729 to book an appointment or book at our practice. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and all of them are qualified to prescribe from a range of medicines. You can book up to a month ahead for clinics – please see ‘Our Services’ section.

Role of Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

Routine Appointment

We aim  to be able to offer an appointment with a doctor within 48 hours.  You can also book an appointment up to one month in advance.

Urgent Appointments

If you feel your problem is urgent and cannot wait please tell the receptionist.  She may need to ask details of your illness which will be passed on to the doctor for his advice.

If you are unable to keep your appointment please let us know as soon as possible.

Saturday Morning Pre-bookable ONLY appointments:

To book or cancel an appointment for Saturday’s please call 01384255808 from 08.30-11.00 on the day.

 

Department of Health Logo NHS UK Logo Freedom of Information Logo